At Promarty.com, customer satisfaction is our priority. This Refund Policy explains how refunds are handled for products purchased through our website in Bangladesh.
1. Eligibility for Refund
You may request a refund if:
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You received a damaged or defective product
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You received the wrong item
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The product is missing parts or accessories
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The order was canceled before shipment
2. Non-Refundable Cases
Refunds will not be provided in the following cases:
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Change of mind after delivery
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Used, washed, or altered products
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Products damaged due to misuse by the customer
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Items without original packaging (if applicable)
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Sale or clearance items (if marked non-refundable)
3. Refund Request Timeframe
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Refund requests must be submitted within 24–72 hours of receiving the product.
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Late claims may not be accepted.
4. Refund Process
To request a refund:
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Contact our customer service team
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Provide order details and clear evidence (photo/video if needed)
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Our team will review your request
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Approved refunds will be processed accordingly
5. Refund Method
Refunds will be issued through:
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Mobile Banking (bKash / Nagad / Rocket)
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Bank Transfer (if applicable)
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Store credit (in some cases)
6. Refund Processing Time
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Mobile Banking: 1–3 business days
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Bank Transfer: 3–7 business days
Processing time may vary depending on the payment method and bank policies.
7. Return Requirement
In some cases, the product may need to be returned before refund approval. The item must be:
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In original condition
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With original packaging and accessories
8. Shipping Costs
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Shipping fees are non-refundable unless the error is from our side (wrong or defective item).
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Return shipping costs may be covered depending on the case.
9. Fraud Prevention
Promarty.com reserves the right to reject refund requests if fraudulent activity or misuse is detected.
10. Contact Us
For refund-related support:
Promarty.com
Email: support@promarty.com
Website: https://promarty.com