At Promarty.com, we want you to shop with confidence. This Return Policy explains how product returns are handled for customers in Bangladesh.

 

1. Return Eligibility

You may request a return if:

• You received a damaged or defective product

• You received the wrong item

• The product is incomplete or missing parts

• The product is significantly different from the description

 

2. Return Timeframe

• Return requests must be made within 24–48 hours of receiving the product.

• Requests made after this period may not be accepted.

 

3. Conditions for Return

To be eligible for return, the product must:

• Be unused and in original condition

• Include original packaging, tags, and accessories

• Be returned with proof of purchase (order ID/invoice)

 

4. Non-Returnable Items

The following items are generally not eligible for return:

• Used or damaged by customer

• Products without original packaging

• Clearance or promotional items (if marked non-returnable)

• Change of mind after delivery

 

5. Return Process

To initiate a return:

1. Contact our customer support team

2. Share your order details and issue description

3. Provide photo/video proof if required

4. Wait for approval from our support team

5. Send the product back (if approved)

 

6. Return Shipping

• If the return is due to our mistake (wrong/damaged item), we will cover return shipping.

• If the return is for other approved reasons, return shipping may be paid by the customer.

 

7. Replacement or Exchange

• Eligible returned products may be replaced with the same item (if available).

• If replacement is not possible, a refund or store credit may be offered.

 

8. Inspection & Approval

All returned products will be inspected upon arrival. Approval of return or exchange will depend on the condition of the product.

 

9. Contact Us

For return support:

Promarty.com
Email: support@promarty.com
Website: https://promarty.com